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2017-09-11Latest Update
First-Time Startup and Charging Questions for IQOS
Frequently Asked Questions

First-Time Startup and Charging Questions for IQOS

First-time IQOS users often ask about startup and charging. Charge for 5 to 10 minutes, then press and hold the power button for 2 seconds to turn it on.

IQOS2017-09-11Views 25468
How to Use IQOS: User Guide and Cleaning Tutorial
Frequently Asked Questions

How to Use IQOS: User Guide and Cleaning Tutorial

A practical IQOS user guide covering basic operation and cleaning steps to help new users get started and keep the device working properly.

IQOS cleaning2017-09-08Views 6579
Do IQOS Filters Melt After Use? Is It Harmful?
Frequently Asked Questions

Do IQOS Filters Melt After Use? Is It Harmful?

Some users worry that the inner plastic layer of IQOS tobacco sticks melts after use and may release harmful substances. This remains one of the most debated questions around heated tobacco safety.

IQOS filter melt after use harmful2017-09-08Views 3192
Can IQOS Be Shipped from Japan to China via EMS?
Frequently Asked Questions

Can IQOS Be Shipped from Japan to China via EMS?

There is limited value in shipping IQOS directly from Japan to China, because the product’s chip technology has made counterfeits difficult to produce so far.

IQOS vaping device2017-09-08Views 1536
How Do You Open the IQOS Heater Shell?
Frequently Asked Questions

How Do You Open the IQOS Heater Shell?

Opening an IQOS holder is actually simple: push the internal core out from the bottom with moderate force. Do not start by prying the outer shell, or you may ruin the housing.

how to open IQOS heater shell2017-09-05Views 8307
The Current State of Vape Development in China
Frequently Asked Questions

The Current State of Vape Development in China

Vaping in China may split into two paths: low-power e-liquid devices focused on smoking alternatives, and heated tobacco products led by IQOS. Together, they could form a massive future market.

vaping2017-09-05Views 704
Why Does the Top Light on the Case Turn Orange When First Plugged In?
Frequently Asked Questions

Why Does the Top Light on the Case Turn Orange When First Plugged In?

If the top light on the IQOS case turns orange when first plugged in, check whether you are using the official adapter and connect the cable to the device before plugging it into power.

why,first use,device,connect,power,case,top light,orange2017-09-05Views 3770
Why Does a Tobacco Stick Last Only 20 Seconds Before Going Out?
Frequently Asked Questions

Why Does a Tobacco Stick Last Only 20 Seconds Before Going Out?

A normal tobacco stick session should last about 1 minute. If you take strong drags like with vaping devices or puff too quickly, cold air can cool the holder, trigger heat protection, and end the session early.

why,tobacco stick,very short,only 20 seconds,went out,normal session2017-09-05Views 7210
Can You Use Zhonghua Cigarettes in IQOS?
Frequently Asked Questions

Can You Use Zhonghua Cigarettes in IQOS?

No. Regular Zhonghua cigarettes cannot be used in IQOS. IQOS is designed for specially made tobacco sticks, which are heated electronically to release nicotine and vapor without combustion, ash, or strong smoke odor.

IQOS heated tobacco2017-09-05Views 1503