RELX 4th-gen device has been unused for months and the charging light won’t turn on today - what’s g

We’re very sorry for the unpleasant experience o(╥﹏╥)o~ If you are experiencing abnormal charging with the device, please refer to the following:

1. We recommend trying a different charger or charging cable to see whether the issue is caused by the charger or cable.

2. Please carefully check whether the charging cable is firmly plugged into the device.

3. Try a different power strip, or try charging the device directly from a wall outlet (to rule out external factors). After trying the steps above, insert a brand-new pod into the device and check whether it works normally.

4. Please confirm whether the device has been dropped or exposed to water.

*If the issue still cannot be resolved after following the above steps, you can contact our live customer service team for assistance.~

Customer service link: https://app.RELXtech.com/app/callcenter?web_plugin_id=31670 (Click this link and enter “human agent” to reach a live customer service representative.)