No Vapor? Replacing the Cartridge Fixes It—Is It a Cartridge Issue? Can a Half-Used Cartridge Still

We’re very sorry for the unpleasant experience~ If your device is not producing vapor, please try the following steps to troubleshoot the issue:

1. Please check whether any condensate has built up on the inner wall of the device. You can use a tissue to wipe the inside of the device as well as the bottom of the pod, then place the product in a well-ventilated area and let it air dry naturally for a while before trying again~

2. Please connect the charger and try again after charging for ten minutes~

3. Please check whether the pod or device has been dropped or exposed to water~

4. Please try replacing it with a new pod~

*If the issue still cannot be resolved after trying the above methods, you can contact our live customer service team for assistance~

Customer service link: https://app.RELXtech.com/app/callcenter?web_plugin_id=31670

(Click this link and enter “agent” to reach a live customer service representative)