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Frequently Asked Questions · IQOS

What to Do If the IQOS 3.0 Holder Is Inserted Backwards

With IQOS 3.0, inserting the holder backwards can cause it to jam in the charging case. It can usually be removed carefully, and the holder cap can be replaced if damaged.
Back in the 2.4 Plus era, it was rare to insert the holder backwards, and even if it happened, it could still be removed normally. But with the IQOS 3.0, the cap is slightly wider than the lower part, so if it is inserted backwards, it can get stuck in the charging case. A lot of people have come to ask me about this—today alone, this is already the third customer. In fact, you can forcefully pull it out, but everyone worries about damaging it. The holder cap can be purchased separately, so there is really no need to worry.



As shown in the picture, this is what happens when it is inserted backwards. Just pull it out firmly. The cap can be bought separately.


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HNB Editorial Team

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