RELX 4th/5th Gen Device Troubleshooting: Flashing Red Light, Not Charging, or No Vapor

When using the 4th- and 5th-generation RELX devices, you may encounter a flashing red light, failure to charge, or no vapor. Below are some solutions.

The RELX 4th gen (Infinity) uses a round breathing indicator, while the RELX 5th gen (Phantom) uses a long strip-style breathing indicator. In most cases, you can check the cause through the breathing light.

This can help determine why the 4th/5th gen is flashing red, producing no vapor, vibrating, and so on. Below, let’s take a look at the breathing light status and what each one means.

RELX 4th Gen Infinity breathing light status:

RELX 5th Gen Phantom breathing light status:

Note: Please do not use a fast charger or fast-charging cable when charging!!!

Solutions:

1. Short circuit & overcurrent: If the Infinity device flashes red and won’t produce vapor even when fully charged, try cleaning the condensation from the contact points inside the device with a cotton swab, and wipe the condensation droplets from the bottom of the pod with a tissue before using it again~

2. Blow air into the device through the mouthpiece to clear it out—it may work wonders!

3. A normal flashing red light means the battery is low. Make sure the charger plug and cable are firmly connected, but do not use fast charging!

4. Please contact the seller’s after-sales service for a free replacement. Authorized channels and sellers should provide product after-sales support!