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Frequently Asked Questions · IQOS

IQOS MULTI 3.0 Works Without Cap but Won’t Start With Cap On

Can IQOS MULTI 3.0 start when the cap is removed, but not when the cap is on? The problem is actually a broken cap. When the cap is broken, it works like this: remove the cap and MULTI starts; put the cap on and it won't start!
The IQOS MULTI 3.0 can start without the cap, but it won't start with the cap on?

This issue is actually due to a faulty cap. When the cap is broken, the MULTI can start when the cap is removed, but it won't start when the cap is on!!

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