Common Questions About IQOS

01.  Why does the light turn off after using one tobacco stick?

IQOS is designed so that after each use, the holder needs to be placed back into the charger for recharging. Charging takes about 5 minutes.

02.  How long can one tobacco stick be used, and can it be reused?

No, it cannot be reused. One tobacco stick provides about 14 puffs or around 5 minutes of use, depending on the user’s puffing frequency.

03.  Can the holder be charged while a tobacco stick is inserted?

No, it cannot be charged in that state, as it may damage the heating blade.

04.  How should it be used for the first time? Does it need to be charged?

It can be used directly. The device comes with some preloaded battery power from the factory. After it is fully used up, simply charge the charger case for 3–5 hours.

05.  When charging the charger case, do I need to remove the holder?

No, there is no need to remove it. The charger case can charge whether the holder is inside or not.

06.  What is the service life of IQOS?

The IQOS charger case can be recharged about 7,300 times. After that, charging may need to be done more frequently.

07.  Can regular cigarettes be used as tobacco sticks?

No. IQOS tobacco sticks are specially made for the device, so regular cigarettes cannot be used as tobacco sticks.

08.  Why does a red light appear on the second use?

Each time the IQOS holder is charged, it can only be used once. After use, please place it back into the charger case for 5 minutes of charging.

09.  Why can’t a tobacco stick be inserted during the second use?

Check whether a used tobacco stick is stuck inside, and clean it promptly.

10.  Can it be carried on a plane?

Like a power bank, this depends on the regulations of each airline.

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IQOS is a very good vaping device and has brought real improvement to my daily life.

Besides personal use, it also makes an excellent gift.

For elders, for bosses,

for husbands, for friends.