YOOZ Gen 2 common issues: causes and troubleshooting

Issue: The atomizer light does not turn on when the pod is inserted, cannot draw, no vapor produced

Cause: The atomizer is out of battery

Check: Connect the charging cable and charge for 30-40 minutes to see if it can be used normally

Issue: The atomizer light flashes three times or flashes ten times when drawing, no vapor produced

Cause 1: The atomizer battery is low

Check: Connect the charging cable and charge for 30-40 minutes to see if it can be used normally

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Cause 2: The atomizer battery is faulty

Check: After charging, if it can only produce a few puffs of vapor and the LED starts flashing ten times

Issue: The atomizer light is on when the pod is inserted, can draw, but no vapor produced

Cause: Pod issue

Check: After charging the atomizer, if it flashes three times when unplugged, and the light is on when drawing directly from the atomizer, replacing the pod should restore normal function

Issue: The atomizer light is on when the pod is inserted, cannot draw, no vapor produced

Cause: Atomizer malfunction (due to a damaged mouthpiece leading to oil leakage, severe cases may cause automatic vaporization when inserting the pod)

Check: Replace multiple pods to see if the issue persists

Issue: The atomizer is charging, but the light does not turn on

Cause 1: Sufficient battery charge

Check: Confirm if the battery is charged; remove and it should work. If it still does not produce vapor, try a different pod, as the issue is likely with the pod

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Cause 2: Over-discharge protection

Check: Regardless of whether the light is on, charge for 30-40 minutes to reactivate the battery; it should return to normal on the next charge

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Cause 3: Atomizer malfunction

Check: After charging for 30-40 minutes, unplug the power, insert the pod, and see if the light turns on; if not, the atomizer may be faulty

Issue: The atomizer heats up/LED light flickers irregularly

Cause: Oil leakage in the atomizer

Check: Follow the "oil leakage handling method" for cleaning; if there is no improvement, contact customer service

Issue: Liquid on the outer wall of the pod, liquid in the mouthpiece, or oil at the bottom of the pod (atomization chamber)

Cause 1: Condensate leakage

Check: If there is liquid on the outer wall or mouthpiece, wipe with a tissue; if a small amount of brown liquid is expelled when shaking, it is condensate. After wiping, it can be used normally (if you hear a "gurgling" sound while drawing, it indicates condensate; please clean it promptly)

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Cause 2: Oil leakage

Check: Wrap the pod with a tissue and shake it downwards; if only a small amount of brown liquid is expelled, it is condensate; if a lot of liquid continues to come out, it indicates oil leakage (check if there is severe liquid accumulation in the atomization chamber)

Issue: The pod does not produce vapor

Cause 1: Poor contact

Check: Insert multiple times or apply slight pressure to one side to see if it can produce vapor normally

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Cause 2: Pod malfunction

Check: If inserting multiple times does not produce vapor, but other pods work on this atomizer, it indicates the atomizer is functioning properly

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Cause 3: Atomizer malfunction

Check: If the atomizer has power and multiple pods do not work, but these pods work on other atomizers, it indicates a problem with the atomizer