Why does RELX 4th generation Orange Soda produce a slight crackling sound when vaping?

RELX Infinity Orange Soda and Mellow Roasted Tobacco Pod Sales Guide

Before a consumer makes a purchase, please invite them to try the product in-store. Confirm that the consumer understands and is willing to accept the characteristics of the new-structure pod, and only complete the sale after they have a clear intention to purchase.

Please proactively explain the following before the consumer tries the product:

These two pod flavors are the first in the Infinity series to use innovative structural technology. The new structure and technology make the flavor profile richer and more layered overall. At the same time, however, the new structure heats up and atomizes gradually, so a slight crackling sound may occur during use.

Please study the contents of this guide and promptly explain to consumers the reasons behind any issues they may encounter with these new flavors.

1. Why does RELX Infinity Orange Soda make a crackling sound when vaping? Will it happen the whole time?

RELX Infinity Orange Soda and Mellow Roasted Tobacco are new flavors that use our innovative structure. With this new structure, there is a gradual heat-up and atomization process at the beginning of use, which may be accompanied by a slight crackling sound. This is a normal phenomenon during atomization, so there is no need to worry. Usually, after a few more puffs, the atomization becomes stable and the sound becomes much quieter. This new structure also gives Orange Soda a richer flavor profile, and the taste becomes fuller as you continue puffing.

2. Why does your RELX Infinity Orange Soda sometimes get liquid in my mouth when I use it? That feels disgusting!

We use an innovative structure in both RELX Infinity Orange Soda and Mellow Roasted Tobacco. This new structure makes the flavor profile richer, and both the throat hit and aroma intensity change as you continue puffing.
However, this new technology may cause a small amount of e-liquid particles to be drawn into your mouth during use. Avoid placing the tip of your tongue against the mouthpiece while inhaling, and this can help reduce the issue.

(Note: If a consumer reports this issue, you may ask them to rinse their mouth to relieve discomfort and help calm their emotions.)

3. Why does RELX Infinity Orange Soda / Mellow Roasted Tobacco feel harder to draw than other flavors?

Because RELX Infinity Orange Soda uses an innovative structure, the draw resistance is indeed different from other flavors. With this new technology, as you continue puffing, there is a gradual heating and atomization process.

We recommend taking slightly longer puffs of about 2 seconds for the first few draws. After about 5 puffs, you will clearly notice more vapor and be able to experience the flavor more fully.

4. What is going on with your RELX Infinity Mellow Roasted Tobacco? Why does it hit so harshly? It almost makes me choke!

This RELX Infinity Mellow Roasted Tobacco flavor was specially developed for customers who prefer bold flavors. Its overall aroma was created with inspiration from roasted tobacco leaf, so it feels much fuller and stronger than other flavors after use.

You may simply not be used to this flavor yet. We recommend taking small, slow puffs and giving yourself time to adjust. If you still do not like it, we also have Fresh Tobacco for you to try, which has a lighter and fresher taste.

RELX China Ningbo Wuxin Information Technology Co., Ltd.

November 11, 2020

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